OBJECT AND GENERALITIES

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website https://tahona-store.myshopify.com (hereinafter "the Website"), of which TAHONA (hereinafter THE COMPANY) with main domicile in COMPANY, is the owner.

Through its site http: //tahona-store.myshopify.com, THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Client", which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of Client implies adherence to the Conditions of Use, the version published at the time the Website is accessed.

In any case, there are pages of the Website accessible to natural or legal persons that do not register or initiate a product purchase (hereinafter, "Users"). In this sense, the Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, insofar as this may be applicable to them.

THE COMPANY wants to let its Clients and Users know that it is aimed exclusively at a public over 18 years of age and that the territory in which it accepts and distributes orders is that of Mexico and the United States (hereinafter, the “Territory”). THE COMPANY does not ship orders abroad or to cities other than those mentioned above. If a user is interested in receiving an article outside the aforementioned territory, he should contact THE COMPANY through the form or telephone, the request is received and we will inform him about it.

CONTACT: For any type of doubt, query or suggestion, you can send us your comments by email to: tahona@gmail.com

PRODUCT INFORMATION

The descriptions of the products displayed on the Website are made based on the information provided by TAHONA.However, the information given on each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of Any kind of content on the COMPANY's website are exposed at https://tahona-store.myshopify.com for guidance.

PRICES

All the prices of the products that are indicated through the website are in Mexican pesos and include VAT and other taxes that may correspond. The prices do NOT include the expenses corresponding to the shipment of the products, this consideration may be modified by the COMPANY without prior notice.

The prices of https://tahona-store.myshopify.com are unique and exclusive to this medium, they do not apply to the different channels of the company.

AVAILABILITY

THE COMPANY informs the Client that the number of units available is kept up-to-date with the stock in the store and the availability from our suppliers. In no case will THE COMPANY intentionally put more units up for sale than it has available.

THE COMPANY will do everything possible to please all its Clients in the demand for the products. However, on occasions, and due to causes difficult to control by THE COMPANY such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order made by THE COMPANY to satisfy the orders of the Clients.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order.

PAYMENT

The Customer agrees to pay at the time the order is placed. The receipt or proof of purchase that corresponds to the purchase order will be available and can be viewed at http://tahona-store.myshopify.com in the section "My account", "Orders".

The Client must pay the amount corresponding to their order by payment by credit card (Visa, MasterCard, American Express) or debit card from Mexican banks. Payment by card is made through the Zona Pago platform with its security protocols.

The Client must notify THE COMPANY of any undue charge on the card used for purchases, by email or by phone, in the shortest time possible so that THE COMPANY can carry out the appropriate procedures.

SECURITY

THE COMPANY has the highest commercially available security measures in the sector. In addition, the payment process works on a secure server using the SSL (Secure Sockets Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted, which ensures that it is only intelligible for the Client's computer and that of the Website. In this way, using the SSL protocol guarantees:

That the Client is communicating his data to the server center of THE COMPANY and not to any other that tries to impersonate it.

That between the Client and the server center of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

ORDER FORMALIZATION

Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.

DEADLINES, PLACE OF DELIVERY AND LOSS

Product delivery
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form, and which in any case must be within the Territory. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.

THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the Client in the order form does not conform to reality or has been omitted.

THE COMPANY informs the Client that it is possible for the same order to be divided into several deliveries.

Delivery term
Shipments will be made through a courier company. The order placed by you will be delivered to you within a maximum period of 2 weeks after we have confirmed the order.

These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its clients as soon as it becomes aware of them.

Each delivery is considered made from the moment in which the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.

Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered for reasons attributable to the Customer.

III. Delivery Data, Deliveries not made and Loss

If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at guaranteeing that the delivery takes place.

Diligence in delivery
The Client must check the good condition of the package before the carrier that, on behalf of THE COMPANY, delivers the requested product, any anomaly that may be detected in the packaging.

If, subsequently, once the product has been reviewed, the Client detects any damage such as hit, breakage, signs of having been opened or any damage caused to it by the shipment, the Client undertakes to notify THE COMPANY through its page on the corresponding section in the shortest time possible, attaching photographs that show the damage, as well as a brief description.

In the event that the damage is our responsibility, the change of merchandise will be made in a maximum of 45 days; It is reported that there are no refunds to the CLIENT.

RETURN
Products purchased from THE COMPANY DO NOT have a guarantee; so there are no returns.

GUARANTEE OF PRODUCTS PURCHASED

THE COMPANY guarantees that the products that are presented for sale on the site https://tahona-store.myshopify.com are of high quality, they are also in perfect condition and do not present defects or hidden defects that may make them dangerous or inappropriate.

INTELLECTUAL AND INDUSTRIAL PROPERTY

THE COMPANY holds all the rights to the content, design and source code of this website and, especially, with an enunciative but not limiting nature, to the photographs, images, texts, logos, designs, trademarks, trade names and data that are include on the Web.

The content of this Site is property of THE COMPANY, a duly constituted and existing company in accordance with the laws of the United Mexican States. The Site is protected by the Federal Copyright Law, by the Industrial Property Law and other relative laws and international treaties on the matter and its management and administration is the responsibility of THE COMPANY.

The information contained in this Site complies with current Mexican legislation.

The total or partial reproduction of this website, or of any of its contents, is expressly prohibited.

THE COMPANY informs that it does not grant any implicit license or authorization on intellectual and / or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Web.

The use of the contents of the web domain for informational and service purposes is only authorized, provided that the source is cited or referred to, the user being solely responsible for their misuse. Likewise, the user may not include all or any part of the content of the Site in any other site and may not use any of the images, graphics, brands, texts, and others contained in the materials of the Site. THE COMPANY does not grant any license and / or right to any user of this Site over its patents, trademarks, copyrights or any exclusive property rights of THE COMPANY or its affiliates.

ACCESS AND STAY ON THE WEB. OUR CONTENTS

Clients and Users are fully responsible for their conduct, when accessing information on the Web, while browsing it, as well as after having accessed it.

THE COMPANY reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the Web to Clients and Users who do wrong use of the contents and / or breach any of the conditions that appear in this document.

OUR RESPONSIBILITY

THE COMPANY does not assume any derivative responsibility, by way of example but not limited to:

The use that Clients or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of the contents of the Website or of third parties.

Of the eventual damages and losses to the Clients or Users caused by a normal or abnormal operation of the search tools, of the organization or the location of the contents and / or access to the Web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.

The access of minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of the minor children under their care or to install any of the Internet use control tools with the In order to prevent them from making purchases and sending personal data without the prior authorization of their parents or guardians.

THE COMPANY will not be liable in any case when:

Errors or delays in accessing the Website by the Client when entering their data in the order form, the slowness or impossibility of receiving the order confirmation or any anomaly that may arise when these incidents are due to problems on the Internet, acts of God or force majeure and any other unforeseeable contingency beyond the good faith of THE COMPANY.

In any case, THE COMPANY undertakes to solve any problems that may arise and to offer all the necessary support to the Client in order to reach a quick and satisfactory solution.

The use of this Site may be monitored and analyzed by TAHONA and any information derived from said analysis may be used for statistical evaluations and / or to improve the Site, in accordance with the Comprehensive Privacy Notice of the Site.



MODIFICATION OF THE CONDITIONS OF USE

THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, THE COMPANY recommends that the Client read them carefully each time they access the Website.

Clients and Users will always have these Conditions of Use in a visible, freely accessible site. In any case, the acceptance of the Conditions of Use will be a prior and indispensable step to the acquisition of any product available through the Website.

These terms and conditions will take full effect from the date of publication of the Site and will remain in force until THE COMPANY so determines.

In the event that any of these terms and conditions is declared void, the other terms and conditions will remain in force and have full effect.

Any right not expressly granted in these terms and conditions is reserved for THE COMPANY.

In case of any controversy derived from the use of this site, the user expressly submits to the applicable laws and competent courts of the City of Durango, Durango, and expressly renounces any other jurisdiction that by reason of his present or future domicile may correspond to him. .

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE.